Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

-Domestic shipping: typically 3–7 business days

-International shipping: typically 7–15 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

If your store offers free shipping, you can add:

Free shipping is available on orders over $50.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, if available. Please allow up to 48 hours for tracking updates to appear.

Delays

We are not responsible for shipping delays caused by carriers, customs, weather conditions, incorrect address information, or other circumstances outside our control.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. If your package is lost or stolen, please contact the shipping carrier directly and also reach out to us so we can try to assist.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply once the order reaches the destination country.

We are not responsible for delays caused by customs clearance.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with your order number and clear photos of the item and packaging. We will review the issue and work toward a suitable resolution.

Contact Us

If you have any questions about shipping, please contact us at:
glow-elite@hotmail.com